Service & Repair

Offering solutions with your best interest in mind.

MAC Garage Door Company is your trusted choice for garage door service and garage door repairs. Whether for routine maintenance, repairs or professionally installed replacement parts, MAC builds trusted relationships one door at a time.  Because timely detection of a worn or failing component can avert more costly repairs down the road MAC completes a 7-point Performance check-up on every residential service call at no additional cost.  If other repairs should be considered our technician will advise you of potential risks and options without a pressured sales pitch. 

7-Point Performance Check-up

  1. Lubricate all moving parts and coat torsion springs
  2. Check for loose or missing fasteners
  3. Check moving parts for signs of wear
  4. Check track support system for loose parts
  5. Check ease of door operation for balance and binding
  6. Check for seal of door against jambs header and floor
  7. Check that all safety warning labels and tags are in place

Professionally Installed Replacement Parts

  • Broken Spring
  • Damaged Door Section
  • Worn or Broken Operational hardware
  • Weather Strip & Bottom Seal
  • Opener parts and accessories

Repairs and Scheduled Maintenance

  • Thrown cable 
  • Damaged Sections, Track or Hardware
  • Improper Motion or Binding
  • Cleaning and Routine Maintenance
  • Opener Performance Service
  • Emergency service

Replacing a Broken Spring

Perhaps the most common garage door repair is related to broken or worn springs. When springs are working correctly, the door appears almost weightless, but this is an illusion. Garage doors are heavy. Because torsion springs are winding-up as the door closes, the closed position places the most stress on the spring. Therefore doors are commonly in the down position when a spring fails. This is a good thing, because failure near the top-of-travel means that a large heavy door is suddenly falling. Thus the principle that no person should ever stand directly in the path or walk through the doorway while a door is moving. 

When replacing a broken spring a close fit is not good enough. Your spring should be properly calibrated to the exact weight, size and trajectory of your door. The wrong spring will diminish the life of the spring as well as cause undue stress to your garage door components and automatic opener.  

A broken spring often occur suddenly and at a busy time when shopping for price is not convenient. Many times a vehicle is trapped inside the garage causing customers to feel the repair is urgent. Homeowners faced with this crisis sometimes fall into a bad deal with an unprincipled repair service. Sadly, it is not unusual to find a poorly done repair where the technician used an off-balanced spring that happened to be on his truck.

A proper repair for a broken spring is often a 2 trip service call. On the initial trip the technician can make a temporary repair to get your door up and running and gather the necessary details for a return trip with the exact replacement spring.

When we receive a “broken spring” call, MAC believes it’s only fair to provide an accurate estimate including the potential of a return trip. In some instances the homeowner is able to provide all the necessary details over the phone, allowing us to match the proper spring from stock and reduce the final billing. When our technician is at the repair site he will confirm the correct spring size. If necessary he will make the temporary repair and schedule a return trip to install the correct replacement spring.